Товч агуулга:All managers need to develop negotiating skills in order to achieve their own goals and those of their companies. This book provides the manager - and all those who negotiate - with a step-by-step guide to developing those skills. Drawing on the tried and tested approach of numerous negotiation skills workshops, this book guides the manager through the key areas of the deal-making process. Areas covered include: * non-verbal communication * methods of persuasion * negotiating in teams * conflicts and deadlock * strategies and tactics * getting that deal. This volume incorporates case studies and assignments which equip the manager with the tools needed to negotiate the better deal.
