Townsend, Patrick L
Commit to quality foreword by Tom Peters - New York Wiley 1990 - xviii, 221 p. : ill. ; 22 cm
БС 4233
An exhaustive look at the quality team process, this book deals exclusively with implementing a quality program in a service business. Discusses implementation, development, value analysis, and the differences between quality team and quality circle concepts. Examines in detail the successful quality program used at the Paul Revere Insurance Companies, explaining both how and why the program worked.
Англи хэл дээр,
0471520187 0471520184
quality circles value analysis
Commit to quality foreword by Tom Peters - New York Wiley 1990 - xviii, 221 p. : ill. ; 22 cm
БС 4233
An exhaustive look at the quality team process, this book deals exclusively with implementing a quality program in a service business. Discusses implementation, development, value analysis, and the differences between quality team and quality circle concepts. Examines in detail the successful quality program used at the Paul Revere Insurance Companies, explaining both how and why the program worked.
Англи хэл дээр,
0471520187 0471520184
quality circles value analysis