Robinette, Scott.
Emotion marketing the Hallmark way of winning customers for life Scott Robinette and Claire Brand ; with Vicki Lenz. - New York : McGraw-Hill, 2001. - 247 p. : ill. ; 24 cm
БС 2105
Англи хэл дээр,
0071364145
tarketing customer relations. consumer satisfaction
Emotion marketing the Hallmark way of winning customers for life Scott Robinette and Claire Brand ; with Vicki Lenz. - New York : McGraw-Hill, 2001. - 247 p. : ill. ; 24 cm
БС 2105
Англи хэл дээр,
0071364145
tarketing customer relations. consumer satisfaction